Warranties
Timber & Steel:
Any warranty claims must be put into writing and sent to hello@kentandlane.co.za within the warranty period.
Timber and steel products are warranted for 2 (two) years from date of delivery in respect of workmanship and framing.
Timber may have natural markings and colour variations due to the nature of the product. These are the characteristics of a natural product and not defects or signs of damage.
Kent and Lane warranty does not extend to the normal wear and tear associated with these products.
Kent and Lane does not warrant any scratches and / or chip marks on the powder coating after the client has taken receipt of the products. The 3rd party powder company deems slight variations in the powder- coated surface as acceptable.
Chairs are deemed as non-stackable unless otherwise specified.
All valid claims are subject to assessment by a representative of Kent and Lane and decisions are made at the discretion of the management. Any repair work not covered by the warranty will be quoted by Kent and Lane and once the quotation has been accepted and paid, Kent and Lane will collect the items at an additional service charge indicated on the quotation. The repair work will be carried out within the time line set out on the quotation and returned to the client once completed.
Leather & Upholstery:
Any warranty claims must be put into writing and sent to hello@kentandlane.co.za within the warranty period.
Upholstered furniture is warranted for a period of 2 (two) years from date of delivery in respect of the framework and craftsmanship. The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Kent and Lane’s control.
All valid claims are subject to assessment by a representative of Kent and Lane and decisions are made at the discretion of the management. Any repair work not covered by the warranty will be quoted by Kent and Lane and once the quotation has been accepted and paid, Kent and Lane will collect the items at an additional service charge indicated on the quotation. The repair work will be carried out within the time line set out on the quotation and returned to the client once completed.
Upholstered products treated with Mastergaurd+ carries the warranty as set out by Mastergaurd+. It is the client’s responsibility to fill in the detachable Masterguard+ warranty card and to post it to the address supplied on the back of the card. The Masterguard+ warranty is subject to all the validity requirements as set out in the 3-YEAR PROTECTION PLAN LEAFLET.
Unwrapping of Chairs
• Chairs are to be unwrapped by hand only and NO CUTTING TOOLS OR SHARP OBJECTS should be used to cut the wrapping around the chairs.
Stacking of Chairs
• Chairs are not allowed to be stacked under any circumstances.
• Stacking of the chairs will cause the powder coating finish to scratch or chip.
• Chairs should be handled with care and not bumped against each other as this can cause the powder coating finish to scratch or chip.